TY  - BOOK
AU  - Ricks,Betty R.
AU  - Gow F. Kay
TI  - Business communication: systems and applications 
SN  - 0471818240
U1  - 651.7/R539b 
PY  - 1987///
CY  - New York ; Singapore
PB  - John Wiley
KW  - Business letters
KW  - Communication in managment
N1  - Includs
ER  -