TY  - BOOK
AU  - Schonberger,Richard J., Knod, Edward M.
AU  - x
TI  - Operations management: Serving the customer
SN  - 0256058342
U1  - 658/S371o 
PY  - 1988///
CY  - Homewood, Ill
PB  - Irwin
KW  - Management
KW  - Managemernt
N1  - Includes
ER  -