TY  - BOOK
AU  - Rosander,A.C., x
AU  - x
TI  - Applications of quality control in the service indutries: x
SN  - 0824774663
U1  - 658.562/R788a 
PY  - 1985///
CY  - New York ;Basel
PB  - Marcel Dekker
KW  - Service industries - Quality control
N1  - Includes
ER  -