TY  - BOOK
AU  - Kurtz,David L., Clow, Kenneth E
AU  - x
TI  - Services marketing: x
SN  - 9814126225
U1  - 658.8/K95s 
PY  - 1998///
CY  - New York
PB  - John Wiley
KW  - Marketing
N1  - Includes
ER  -