Haksever., Cengiz---(et al.).  x <br/><br/>
Service management and operations  x 

 - 2ns 
 - Delhi  Pearson Education  2003 
 - xx,584 
<br/><br/>Includes 
<br/><br/><label>ISBN: </label>8129700271 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service management Management 
<br/><br/><label>Dewey Class. No.: </label>658.3/S491