TY  - BOOK
AU  - Haksever,Cengiz---(et al)., x
AU  - x
TI  - Service management and operations: x
SN  - 8129700271
U1  - 658.3/S491 
PY  - 2003///
CY  - Delhi
PB  - Pearson Education
KW  - Service management
KW  - Management
N1  - Includes
ER  -