TY  - BOOK
AU  - Besterfield,Dale H....(et al), x
AU  - x
TI  - Total quality management: x
SN  - 8129702606
U1  - 658.562/T717 
PY  - 2002///
CY  - Delhi
PB  - Pearson Education
KW  - Quality control
KW  - Management
N1  - Includes
ER  -