Fitzsimmons, James A  Fitzsimmons, Mona J <br/><br/>
Service management :  Operations,strategy, and information technology 

 - 5th 
 - New Delhi  Tata McGraw-Hill  2006 
 - xiv, 605 
<br/><br/>Includes 
<br/><br/><label>ISBN: </label>0170615667 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries-Management Management 
<br/><br/><label>Dewey Class. No.: </label>658/F548s