TY  - BOOK
AU  - Fitzsimmons,James A, Fitzsimmons, Mona J
AU  - x
TI  - Service management: Operations,strategy, and information technology
SN  - 0170615667
U1  - 658/F548s 
PY  - 2006///
CY  - New Delhi
PB  - Tata McGraw-Hill
KW  - Service industries-Management
KW  - Management
N1  - Includes
ER  -