TY  - BOOK
AU  - x, x
AU  - GOPAL,V.V
TI  - Total quality   Management: applications and cases
SN  - 8178814595
U1  - 658.562/T717 
PY  - 2005///
CY  - Hyderabad
PB  - ICFAI University Press
KW  - Quality management
KW  - Management
N1  - Includes
ER  -