TY  - BOOK
AU  - Evans,James R, Deans, James R
AU  - x
TI  - Total quality: Management,organization, strategy
SN  - 0324012764
U1  - 658.4013/E92t 
PY  - 2006///
CY  - Canada
PB  - South-western
KW  - Total quality management
KW  - Management
N1  - Includes
ER  -