TY  - BOOK
AU  - Greenberg,Paul
AU  - 
TI  - CRM at the speed of light : 
SN  - 978 0 07 070252 3
U1  - 658.821/G826c 
PY  - 0000///Tata McGraw-Hill Education
PY  - 2010///
CY  - New Delhi 
KW  - Customer relations - Management
KW  - Electronic Commerce
N1  - Includes index and bibliography
ER  -