TY  - BOOK
AU  - Timm,Paul R.
AU  - 
TI  - Customer Service : 
SN  - 978 81 317 2073 8
U1  - 658.812/T584c 
PY  - 0000///Pearson Education.
PY  - 2008///
CY  - New Delhi. 
KW  - Customer Service.
KW  - Customer Service
N1  - Includes index(P295-299) and bibliography.
ER  -