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| 003 | BD-ChCU | ||
| 008 | Eng | ||
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_aDLC _cDLC _dBD-ChCU |
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_aZeithaml, Valarie A. _bBitner, Mary Jo |
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_aServices Marketing _bIntegrationg customer focus across the firm |
| 250 | _a3 | ||
| 260 |
_aNew Delhi _bMcGraw - Hill _c2003 |
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| 504 | _ax | ||
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_aMarketing _bMarketing |
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