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Impact of service quality on customer satisfaction and retention : a study on selected private commercial banks /

Chowdhury, Sultana Razia

Impact of service quality on customer satisfaction and retention : a study on selected private commercial banks / Sultana Razia Chowdhury - Chittagong : Author, c2019 - 211 L. : 22 cm.

Subjects--Topical Terms:
Commercial bank Dissertation, academic

Dewey Class. No.: T332.12 C545i

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