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Service management : Operations,strategy, and information technology

Fitzsimmons, James A Fitzsimmons, Mona J

Service management : Operations,strategy, and information technology - 5th - New Delhi Tata McGraw-Hill 2006 - xiv, 605

Includes

ISBN: 0170615667

Subjects--Topical Terms:
Service industries-Management Management

Dewey Class. No.: 658/F548s

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