CRM at the speed of light :
Greenberg, Paul.
CRM at the speed of light : social CRM strategies, tools and techniques for engaging your customers. Paul Greenberg. - 4th ed - New Delhi Tata McGraw-Hill Education 2010 - xxvi, 662pg.
Includes index and bibliography.
978 0 07 070252 3
Customer relations - Management Electronic Commerce
658.821/G826c
CRM at the speed of light : social CRM strategies, tools and techniques for engaging your customers. Paul Greenberg. - 4th ed - New Delhi Tata McGraw-Hill Education 2010 - xxvi, 662pg.
Includes index and bibliography.
978 0 07 070252 3
Customer relations - Management Electronic Commerce
658.821/G826c